Chapter 1: General Provisions

Article 1: General Provisions

SHIFFON Co., Ltd. (hereinafter referred to as "the Company") establishes these Terms of Use (hereinafter referred to as "these Terms") for the services (hereinafter referred to as "the Service") provided to users of the phenix Online Store (hereinafter referred to as "the Site") operated by the Company on the Internet (hereinafter referred to as "the Users").

Article 2: Scope and Revision of These Terms

These Terms apply to all Users of the Site and the Service, regardless of whether they are registered members. By using the Site and the Service, Users are deemed to have agreed to these Terms.
The Company may add, change, or revise these Terms without the prior consent of the Users by notifying them via means deemed appropriate by the Company, such as posting on the Site.
If these Terms are revised, Users shall comply with the revised terms.

Article 3: Use of the Site and the Service

Users may use the Site and the Service in accordance with these Terms and the terms and conditions posted on the Site based on the Act on Specified Commercial Transactions (hereinafter collectively referred to as "these Terms, etc.").
If a User causes inconvenience or damage to the Company or other Users, or if a dispute arises, through a violation of these Terms, etc., or through the use of the Site and the Service, the User shall resolve such issues and disputes at their own expense and responsibility.

Article 4: Copyrights, Trademark Rights, and Other Intellectual Property Rights

All copyrights, trademark rights for listed products, and other intellectual property rights regarding the content provided through the Site and the Service, including designs, images, and programs (hereinafter referred to as "Content"), belong to the Company or other legitimate right holders (hereinafter collectively referred to as "Intellectual Property Right Holders"), and Users may not infringe upon these rights.
Regardless of the purpose, Users may not use (duplicate, divert, etc.) all or part of the Content or other information posted on the Site and the Service without the permission of the Intellectual Property Right Holders.

Article 5: Prohibited Acts

Users shall not perform any of the following acts when using the Site and the Service. Furthermore, if the Company recognizes or suspects any of the following acts, the Company may refuse the User's use of the Service and the Site.

Acts that infringe on the property rights, privacy, or other rights of the Company or third parties.
Acts that are contrary to public order and morals, as well as providing false information to the Company or third parties.
Acts that slander, libel, or damage the reputation of the Company or third parties.
Criminal acts, acts contrary to public order and morals, or other acts that violate laws and regulations.
Acts using any information obtained through the Site and the Service for commercial purposes.
Acts involving the unauthorized use of credit cards.
Acts involving the purchase of products through the Site and the Service for the purpose of resale, redistribution, or other commercial purposes.
Placing orders without the intention of purchase, placing orders that objectively appear to lack the intention of purchase, returning or exchanging purchased products without a reasonable justification, or refusing to accept delivery.
Other acts that the Company deems inappropriate.

Article 6: Protection of Personal Information

The Company shall appropriately handle and take necessary protection measures for Users' personal information (hereinafter referred to as "Personal Information") based on a separately established Privacy Policy.
The Company will not use Personal Information for any purpose other than the following, such as operations related to providing the Service (e.g., product shipment, user authentication), notifying the registered email address about the Company's products and services, and items listed below:
1. User management and customer support
2. Planning for campaigns, etc.
3. Marketing activities
4. Providing other content related to the Site and the Service
The Company will jointly use Personal Information.
1. Items of Personal Information to be jointly used
  Name, gender, date of birth, address, phone number, email address, product purchase history, and other information acquired by the Company.
2. Scope of joint users
  The Company's group companies
  Developers, department stores, and other commercial facilities where the Company operates stores
  Companies with stores on the Site
3. Purpose of joint use
  Within the scope of the usage purposes described in the previous paragraph.
4. Manager responsible for Personal Information
  The Company shall be the entity responsible for the management of Personal Information.
The Company may entrust Personal Information to business contractors selected by the Company to achieve the usage purposes stipulated in Paragraph 2. In such cases, the Company will enter into necessary contracts, such as confidentiality agreements, with said contractors and perform appropriate management and supervision.
When using the Site, User information may be created on the User's computer hard drive using files called "cookies." Cookies do not infringe on the User's privacy; however, if a User refuses the use of cookies via their browser, they may be unable to use all or part of the Service.

Article 7: Change, Suspension, and Termination of the Service

In managing the operation of the Site and the Service, the Company may change, suspend, or terminate the Site and the Service without prior notice or prior consent from the Users in any of the following cases. Furthermore, the Company shall not be held liable for any damage suffered by Users due to such changes, suspensions, or terminations of the Site and the Service.

When it is necessary to perform maintenance or inspection of the computer systems (hereinafter referred to as "the System") related to the Site and the Service.
When operation of the System becomes difficult due to fire, power outage, natural disaster, or other force majeure.
When operation of the System becomes difficult due to interference by third parties or human-induced disasters (war, riots, civil commotions, labor disputes, etc.).
In other cases where the Company determines it is unavoidably necessary to suspend the System.

Article 8: Disclaimer Regarding Products, the Site, and the Service

The colors, sizes, etc., of the products, the Site, and the Service (hereinafter referred to as "Products, etc.") shown in images may differ slightly from the actual items due to screen settings, etc.
The Company assumes no warranty or responsibility regarding the quality of Products, etc., their compatibility with other products, or other defects, or for any damages, losses, or disadvantages caused to Users as a result, except as provided in Article 13 (Return and Exchange of Products) of these Terms.
The Company is exempted from liability regarding troubles such as an unknown delivery destination, etc., by contacting the contact information specified by the User or by shipping products to the address instructed at the time of purchase.

Article 9: Other Disclaimers

The Company shall be exempted from any liability for errors or inaccuracies in registered information if the Company performs administrative tasks based on the contents registered by the User.
The Company shall not be responsible for any damages incurred by Users due to communication line failures, website tampering, etc.
The Company does not guarantee that emails or content sent from the Company's webpages or systems, etc., do not contain harmful elements such as computer viruses.
The use of Products, etc., shall be at the User's own judgment and responsibility, and the Company assumes no responsibility for the content of any information or advice provided to the User.

Article 10: (Exclusion of Antisocial Forces)

Users warrant that they do not and will not, now or in the future, fall under the category of antisocial forces (organized crime groups, members of organized crime groups, persons who have not passed 5 years since leaving an organized crime group, quasi-members of organized crime groups, organized crime group-related companies, corporate extortionists, or persons acting as social movements or special intelligence violence groups, and any other similar persons), and shall not engage in violent acts, fraudulent/threatening acts, business obstruction acts, or other acts that violate laws or are likely to violate laws.
If a User violates the provisions of the preceding paragraph, the Company may suspend the User's use of the Service or delete their registration without prior notice. Even if any disadvantage or damage is caused to the User as a result, the Company shall not be held responsible in any way.

Chapter 2: Purchase of Products

Article 11: Purchase of Products

Users may purchase products from the Company using the Site and the Service.
Users shall apply for product purchases in accordance with these Terms, etc.
A sales contract for the product is concluded between the User and the Company at the time the Company completes the reception process for the application in the preceding paragraph and an email confirming the acceptance of the application is sent to the User, or a page confirming such is displayed.
Notwithstanding the provisions of the preceding paragraph, in the event of any illegal or inappropriate behavior regarding the use of the Service, or violation of these Terms, etc., the Company may cancel, terminate, or take other appropriate measures regarding the sales contract.
Applications for purchase shall be made by the User themselves. It is prohibited for a third party to act as an agent for the User or to use the User's name to purchase products.
Delivery of products via the Service is limited to within Japan.

Article 12: Payment for Products

The payment amount for products is the total of the purchase price including consumption tax and local consumption tax, shipping fees, and handling charges related thereto (also including consumption tax and local consumption tax).
In addition to these Terms, the User shall comply with the contractual conditions stipulated by the payment collection agent in the case of cash on delivery, the contractual conditions stipulated by the credit card company in the case of credit card payment, the contractual conditions stipulated by each carrier in the case of carrier payment, and the contractual conditions stipulated by Amazon Services International, Inc. in the case of Amazon Pay.
If any dispute, etc., arises between the User and these third parties regarding these payment methods, the parties shall resolve the issue between themselves, and the Company shall not be held responsible in any way.
Matters regarding payment methods and other payment-related items shall be as stated in the separately established "Notation Based on the Specified Commercial Transactions Act."

Article 13: Return and Exchange of Products

Matters regarding returns and exchanges shall be as stated in the separately established "Notation Based on the Specified Commercial Transactions Act."

Article 14: Management of Credit Card Numbers

The Company assumes no responsibility for damages caused by negligence in the use of the User's credit card or unauthorized use by a third party.

Chapter 3: Other

Article 15: Separate Consultation

In the event that any matter not stipulated in these Terms, etc., arises regarding the use of the Site and the Service, or if any doubt arises regarding the interpretation of these Terms, etc., the Company and the User shall resolve the issue through mutual consultation in good faith.

Article 16: Other

In the event that litigation becomes necessary concerning the Site and the Service or these Terms, the Tokyo Summary Court or the Tokyo District Court shall be the exclusive agreed court of jurisdiction for the first instance, depending on the amount of the claim.

Supplementary Provisions

These Terms shall be revised and effective as of May 15, 2024.

Membership Terms

Chapter 1: General Provisions

Article 1: General Provisions

SHIFFON Co., Ltd. (hereinafter referred to as "the Company") establishes these Terms for "phenix Members," who are provided with various services (hereinafter referred to as "the Service") regarding transactions between the Company and customers at phenix stores on the Internet operated by the Company.

Chapter 2: phenix Membership Qualifications

Article 2: Membership Qualifications

A phenix member is an individual (hereinafter referred to as "the Member") who has accepted the entirety of these Terms, has applied for phenix membership registration (hereinafter referred to as "Membership Registration") in accordance with the following article, and has been approved by the Company.
Members may not transfer, inherit, or lend their membership qualifications to any third party.

Article 3: Membership Registration

Membership registration procedures shall be performed by the person wishing to register as a member, in accordance with the Company-prescribed webpage on the Internet or other methods separately specified by the Company; registration by proxy is strictly prohibited.
Only one account per person is allowed. If the Company determines, based on reasonable grounds, that a person has registered two or more accounts, the Company may cancel such registrations.
In addition to the preceding paragraph, the Company may refuse registration or cancel an existing registration without prior notice if the applicant for membership falls under any of the following categories:
1. The applicant has previously had their membership revoked, etc., due to a violation of these Terms.
2. The membership registration application contains false information.
3. There has been a delay in payment or other non-performance of obligations, such as fees related to products, etc.
4. The applicant has engaged in acts stipulated in Article 5 (Prohibited Acts) of the phenix Terms of Use when using phenix and the services provided by the Company through phenix.
5. The applicant has otherwise violated these Terms, etc.
6. Even if membership registration is canceled, the Member shall not be relieved of their responsibility to fulfill transaction obligations, such as payment obligations already incurred through transactions with the Company, as well as obligations under these Terms.

Article 4: Changes to Registration Details

If there are any changes to all or part of the registered information, the Member shall immediately change the registration details on the webpage dedicated to members (hereinafter referred to as "My Page") via a method separately specified by the Company.
If the Member does not perform the change procedure in the preceding paragraph, the Company will treat the existing registered information as valid. Furthermore, the Company shall not be responsible for any damage caused by the Member's failure to perform the change procedure.

Article 5: Management of User ID and Password

The registered User ID and password shall be used only by the Member themselves.
The Member is responsible for the management of their User ID and password and shall not transfer, inherit, lend, disclose, or leak them to any third party.
The Company shall not be responsible for any damages caused by negligence in the use of the Member's User ID and password or unauthorized use by a third party.

Article 6: Use and Management of Member Information

The Company shall use the Member's registered information and purchase history of products through which the Member has acquired or used points as defined in Chapter 3, as well as point fluctuation history (hereinafter collectively referred to as "Member Information"), for the following purposes:
1. User management and customer support
2. Shipping of products, etc.
3. Advertising, promotion, solicitation of sales, and campaign planning
4. Creation and transmission of web magazines, email newsletters, and direct mail, and implementation of surveys
5. Provision of the Service
6. Marketing activities after processing into a state where individuals cannot be identified
7. Providing other content related to various services provided by the Company
The Company will jointly use Member Information.
1. Items of Member Information to be jointly used
  Name, gender, date of birth, address, phone number, email address, product purchase history, and other information acquired by the Company.
2. Scope of joint users
  The Company's group companies
  Developers, department stores, and other commercial facilities where the Company operates stores
  Companies with stores on the Site
3. Purpose of joint use
  Within the scope of the usage purposes described in the previous paragraph.
4. Manager responsible for Member Information
  The Company shall be the entity responsible for the management of Member Information.
The Company may entrust Member Information to business contractors selected by the Company to achieve the usage purposes stipulated in Paragraph 1. In such cases, the Company will enter into necessary contracts, such as confidentiality agreements, with said contractors and perform appropriate management and supervision.
The Company will not disclose obtained Member Information to third parties without the Member's prior consent, except in the following cases:
1. When processed into statistical data where the Member cannot be identified.
2. When joint use or third-party provision of Member Information is permitted by law, etc., or when disclosure/provision of Member Information is requested by law.
In addition to the preceding four paragraphs, the Company shall handle obtained Member Information based on a separately established Privacy Policy.
When using the Site, Member information may be created on the Member's computer hard drive using files called "cookies." Cookies do not infringe on the Member's privacy; however, if a Member refuses the use of cookies via their browser, they may be unable to use all or part of the Service.

Article 7: Member Withdrawal

If a Member wishes to withdraw from phenix membership, the withdrawal will be complete after the Member themselves completes the withdrawal procedure prescribed by the Company. In this case, Article 3, Paragraph 4 shall apply mutatis mutandis.

Chapter 3: Point Service

Article 8: Points

Members have the right to be awarded and use points (hereinafter referred to as "Points") that allow for a discount of a certain amount when purchasing products or using services at each store.

Article 9: Awarding of Points

Points are awarded when a Member purchases products or uses services at each store, or in other cases separately specified by the Company, and the method and scope shall be separately designated by the Company.
Points will not be awarded for the portion of the purchase or service usage paid for using Points.

Article 10: Use of Points

The conditions, methods, and scope for using Points shall be in accordance with these Terms, the phenix Terms of Use, and the methods determined by the Company as posted in the Usage Guide on phenix.
Points are applicable only to product payment amounts and cannot be used for service charges, product shipping fees, cash-on-delivery fees, etc.
Points can only be used by the Member themselves.
Points are awarded for each User ID. Notwithstanding the provisions of Article 3, Paragraph 2, even if a Member holds multiple User IDs, the Points awarded for each User ID cannot be combined or used simultaneously.
The use of Points cannot be canceled.
Points cannot be transferred to a third party, lent, or inherited.
Points can be used at a conversion rate of 1 point = 1 yen for subsequent purchases after they are awarded.
Points can be used starting from 1 point at each of the Company's stores.
Points cannot be exchanged for cash.

Article 11: Point Validity Period

The validity period for using Points is one year from the date of the most recent Point award. Points that have passed their validity period cannot be used.
Notwithstanding the provisions of the preceding paragraph, if a Member withdraws from phenix membership for any reason, or if the Company cancels their registration, all Points held by said Member will expire at that time.

Article 12: Inquiry Regarding Points

Members can check the number of usable Points via the method designated by the Company on My Page.
If a Member has any doubt regarding the number of Points recorded as per the preceding paragraph, they may inquire with the Company via the inquiry form. However, the final decision regarding the number of Points rests with the Company, and the Member shall abide by it.

Article 13: Cancellation of Points

The Company may cancel the Points awarded to a Member through a purchase if it determines that the purchase falls under any of the following items:

Acts contrary to these Terms, the phenix Terms of Use, or other methods determined by the Company.
Return of products or refusal to accept products.
Delay in payment or other non-performance of obligations regarding fees for products, etc.
Other fraudulent acts or acts that the Company deems inappropriate.

Article 14: Termination of Point Use

The Company may terminate the use of Points and related services due to changes in social conditions, revision or abolition of laws, or other circumstances.

Article 15: Change, Suspension, or Termination Regarding Points

The Company may change, suspend, or terminate the awarding or use of Points and related services, as well as other details, by notifying Members through methods deemed appropriate by the Company.

Chapter 4: Other Services

Article 16: Email Newsletter Distribution

Members may receive various information distribution services related to brands and stores operated by the Company through methods specified by the Company.

Article 17: Other Services

In addition to what is stipulated in these Terms, Members may receive various services provided by the Company for Members. When the Company provides new services, it will notify Members via methods deemed appropriate, such as posting on the phenix site.

Chapter 5: General Provisions

Article 18: Scope and Revision of These Terms

These Terms apply to all aspects of the Service.
The Company may add, change, or revise these Terms without the prior consent of Members by notifying them through methods deemed appropriate by the Company, such as posting on the phenix site.
If these Terms are revised, Members shall comply with the revised terms.

Article 19: Other

For matters not specifically stipulated in these Terms, items determined by the Company and posted on the phenix site, etc., shall apply.

Article 20: Separate Consultation

In the event that any matter not stipulated in these Terms, etc., arises regarding the use of the Service, or if any doubt arises regarding the interpretation of these Terms, etc., the Company and the Member shall resolve the issue through mutual consultation in good faith.

Article 21: Court of Jurisdiction

In the event that litigation becomes necessary concerning the Service or these Terms, the Tokyo Summary Court or the Tokyo District Court shall be the exclusive agreed court of jurisdiction for the first instance, depending on the amount of the claim.

Supplementary Provisions

These Terms shall be revised and effective as of May 15, 2024.